Install Instructions

Trial Process Overview

Log into Admin portal to obtain .exe install program and install on at least 2 computers.
Configure receivers for the buttons and test messaging.
Determine the number of licenses (# of workstations to be installed) and request a full subscription.

Detail of Install Process

Users are created by installing the program on the workstations and filling out the profile window.

There are broadly two components:

1- client program that installs on the computers for it to send and receive messages and

2- the admin portal dashboard where you manage users and buttons.

*IMPORTANT NOTE: .NET Framework 4.7 or above required for the installation program.

STEP 1

You must change your password (in right column)

Length must be greater than or equal to 8
Contain one or more uppercase letter
Contain one or more lowercase letters
Contain one or more numeric values
Contain one or more special characters, i.e. @ # $ %

DOWNLOAD THE INSTALL .exe FILE FROM DOWNLOAD ICON ON THE LEFT.

You will use this install client for all of your installations for your organization. If updating from a previous version, uninstall first from the Control Panel – Uninstall program window, then delete any residual folders including the programfiles(x86)/epanicbutton and the c:programdata/epanicbutton folders. Then install the latest version. Please contact us for further support.

STEP 2 – Create Users by Installing the Program

Users (Senders and Desktop Alert Receivers) are created by installing the program on their computers.

Run the .exe file on every workstation that you want to send from and to receive the desktop, pop up alerts. You don’t need the program to receive emails, calls or sms text.

Click through the installation prompts and wait for it to fully install.

After complete, click Finish.

Next, enter your Registration ID (a long string of characters), which you can copy by clicking the copy icon on the right. It is also listed on the Accounts Tab.

You should see a “connected message” and then a blank profile window will pop up.

Fill in the User Information Window.

After closing the window, you should see some scrolling blue dots and then when the window closes, the user profile should show up on the Users Tab on the admin portal.

The epanicbutton sending client (red icon) and alert receiver (white icon) will appear in the notification tray by your clock area.

TIPS

If the program has any issues with launching or sending messages after first install, launch the programs "Run as Admin":

unload the epanic client and alert receiver, by ending the "tasks" in Task Manager or right click the red icon and the white icon in the Notification Area by the clock (see image above; icons may be in the "hidden tray").

Then find the epanicbutton folder in Program Menu, right click the epanicClient and epanicbuttonReceiver programs and select "Run as Admin".

You should only need to do this the first time, if at all.

“User” is associated with the workstation, regardless of who is logged in.

First and last name can also be general designation such as Lobby Receptionist.

Location can be a room number or name of physical space such as “Library.”

STEP 3 – Test Sending / Install on another station

Test sending messages; install on another station to test sending/receiving the desktop, pop up alerts (sender cannot sent the desktop alert to self).

Emails, voice calls and sms text can be sent to anyone and do not require the program to be installed on these receivers.

Edit your receivers for each button on the Buttons Tab (far right column on the Button table). Every button has its own list of desktop alerts, email, sms text and voice calls receivers.

little computer icon to choose desktop alert receivers
little envelope icon to choose email recipients
little phone icon to choose SMS text receivers
voice calls receiver list coming soon – right now, just add them to email list, in this format, with this domain: 5551234567@tts.message-service.org
- if you have multiple phone numbers that you want to send a voice call to, separate the phone numbers in a single email with a # sign. Like this:
  5551111111#5552222222@tts.message-service.org

Test by activating the button (let them know that you are just testing!)

Mouse over the red icon in the notification tray to click a button or use the hotkey shortcut

TIP:

Using the phone apps, designate a unique ring tone or notification by creating an epanicbutton contact on the phone. That way, the receiver will know it is an ePanicbutton message coming in.

voice calls – 919 590 0574
sms text – 1 844 279 6245

STEP 4 – Configure your Settings

Tutorial Videos Page

Click User Tab to view users that have been added by installing the program.

Click Groups Tab to create additional Groups if desired. Groups just determine the set of buttons of its members. Every button can send to anyone, regardless of group.

Click Buttons Tab to add/edit/delete Buttons. Change the messages. Choose receivers for desktop alerts, email, voice call and SMS text messages. Create some test buttons, make some groups and test it out.

Default has one group and 2 buttons: Security and Support
Edit or delete as desired; ePanicButton is completely customizable according to your needs!

Trouble Shooting

Ensure that there is only one user logged in at a time.
Ensure that you are using the latest client install program that is found on the admin portal website – upper right corner.
Ensure that .Net 4.7 framework is installed.
Even if the program was installed by someone with Administrator Rights, please “Run as Admin” the program from the Program Menu. This only has to be done the very first time it is used.
If profile does not save or if you can't get updates to your button configuration, please ensure that the security permissions is set at Full Control for “all users” or “Everyone” for this folder: c:programdata/epanicbutton

Simply find the folders, right click and click Properties on the rclick menu. On the security tab, change permissions by clicking the edit button. Then for “All Users” or “Everyone”, give them full control and select Apply. This should help give any users the right to access these files.

Check your antivirus. Please temporarily turn off Windows Defender or include ePanicButton to its exception rules (you can also check them for any block attempts). Try temporarily disabling it or exclude our program/folders in the settings, all in the c:programfiles (x86)/epanicbutton folder:
- ePanicClient.exe
- ePanicButtonReceiver.exe

Can we help?

Email: support@epanicbutton.com