All alarms from any service/program must initially be sent to a call monitoring center (Government entities may have a work-around, please contact us). ePanic Button will soon have this service available. Most of our clients have a protocol for their receivers to call 911 directly for certain buttons.
Each ePanic Button activation from the different stations will send a unique and separate message of each type of message. Here’s how it works:
Sender 1 activates the program –
Now, Sender 2 activates the program –
Yes, but there is a pop up message notifying the user if the connection is lost.
No, you can send emails, text and desktop alerts to anyone, regardless of group or network.
The program identifies with the workstation, regardless of who is logged in. For multi-user stations, provide the location or function for the name (i.e., Front Desk for name).
NOTE- the program currently only works with one person logged in. If more than one user is logged in, the program will NOT work for anyone after the first logged in user.
We direct you to manufacturers who offer a USB enabled hardware buttons. Essentially, they mimic the hotkey shortcut so if your ePanic Button is set to be activated through your keyboard (ex. Control+F8), you would program the hardware button to do the same thing.
Full instructions here- ePanicButtonOptionalHardwareInstructions
First, law enforcement dispatch centers (911) rarely take any messages from alarm or duress programs. Instead, messages are sent to a call monitoring center which then calls the 911 center. This call monitoring is done through any 3rd party service – an alarm monitoring center. As ePanicbutton will not have its own center, you can work with whatever one that you choose. You may have your own service now for access monitoring? Anyway, it depends on how the monitoring service likes to get the notice. Some centers accept text messages sent to them and we can do that right now. Of course, they may take emails as well but them to get the pop up message on their station, we need to have the program installed at their place too and add them as receivers of the pop up alert. There may be other ways for the center to accept messages, we just need to ask them how but it if takes further coding development work, we will need to see what is involved.
PO Box 190212
Birmingham, AL 35219