Front Desk Security

Perhaps one of the most vulnerable positions is the front desk. They are the gate keepers to any facility, the first to encounter any confrontation and are often alone.  Learn how they can keep themselves and the organization safe.

Learning Objectives

1. Identify vulnerabilities in the security of the reception area
2. Develop procedures and policies to maintain a secure facility
3. Develop ability to recognize at-risk behaviors
4. Review de-escalation of hostile behavior skills
5. Be prepared with emergency response procedures
6. Develop strong access control policies
7. Establish a response plan including crime scene preservation

Basic Threat Assessment

Threat assessment is far from an exact science and this is by no means a comprehensive or extensive training workshop.

The purpose of this webinar is to introduce some principals of threat assessment-identify additional information to be gathered and provide a rough framework for initial determination of severity.  It is vital to know when professional support is required to assist review of a case and in establishing appropriate security measures.

Learning Objectives

1) Pulling together team for assessment
2) Identifying data and records
3) Interviews and investigations
4) Placing info in metric
5) When to bring professional help
6) Limitations to threat assessments

De-escalation of Hostile Behavior

This program will focus on the skills to manage hostile clients and encounters. Through comprehensive staff training with an emphasis on the direct de-escalation of the aggressive behavior, the risk of hostile situation becoming a violent tragedy will be reduced.

Learning Objectives

1. Identify vulnerabilities in office layout.

2. Understand the warning signs of aggressive behavior.

3. Understand the obstacles to reporting concerns.

4. Enhance customer services skills to reduce aggravation

5. Develop the de-escalation skills to reduce hostility

Safe Terminations

Whether you are faced with terminating one employee for performance and misconduct or conducting a lay-off in these difficult economic times, this program will focus on safe terminations.  While the larger issues of transition management will be referenced, the majority of time will discuss how the actual meeting can be conducted securely and to explore the warning signs of the dismissed employee that my return with a gun.

Learning Objectives

1) Setting up the safe meeting

2) Firing fairly but firmly

3) Recognizing the warning signs of potential violence

4) Providing options to reduce animosity and stress

4) Continued surveillance