See our most common technical inquiries and answers below. Can’t find what you need? No problem, scroll down to submit a support ticket.
This applies to our Version 4 program.
A “Disconnected” notice means that the program cannot reach the ePanic Server through port 5672. This may mean that the port is not open outbound to eq.epanicbutton.com : ip address – 22.214.171.124 or the internet connection is down. At initial installation, this simply require a reboot or relaunch of the program. Version 5 utilizes a different URL and does not require this port open.
Version 4 client
First, check your Desktop Alert Receivers list on the Admin Portal. If those designated to get the desktop alerts still do not get them, relaunch the program on those receiver stations. Right click the white icon in the notification area by your clock. Click unload and then relaunch from Program Menu. Or simply reboot.
First, a sender cannot sent a desktop, pop up alert to themselves. We purposely set it this way so that the program cannot be mistakenly configured and have a threatened worker set off their own computer and anger the perpetrator.
Second, the receiver station may require the alert receiver to be reload. Please right click the white icon (alert receiver program) in the notification tray area, select Unload and then launch the ePanicbutton Receiver program from the Program Menu. This should only be necessary after the first installation. Rebooting the station after install should address any issues.
While it is not possible to move the icon, you can hide the icon so that it won’t be moused over accidentally. The method to hide the icon may depend on the Operating System version but they are all similar – see webpage. In addition, you can set a delay in the button to stop false alarms. In the edit button window, the Send Delay feature can be sent in 0, 5 or 10 seconds. See a video tutorial HERE.
You can have as many buttons as you like. If you can’t create a button, it is likely that you are trying to create a button that has an icon or a hotkey already used by another button. Please confirm that there are no other buttons within the same group that have the same icon, name or hotkey.
Currently, on each workstation where it is installed, the program will only work for the first person who is logged in to the computer and not any concurrent, subsequent users. So, it will work for the first person who logs in but if a second user logs in without the first logging out (just switching users), that second user will not be able to send the ePanic messages (or for third, fourth, etc. users). As the program will have the same profile no matter who is logged in, whoever is logged in, it will send the profile info that is listed for that station (right click the red icon and select Modify Profile to view). We are looking to fix this issue soon.
For the scroll up window that you get when you mouse over the red icon in the notification tray, the order of the buttons from left to right is in the order of creation. So the latest created button will be on the right.
Go To Meeting Link
The login info is below. Up to 26 people can login from individual workstations.
1. Please join my meeting.
2. Use your microphone and speakers (VoIP) – a headset is recommended. Or, call in using your telephone.
Dial +1 (312) 878-3078
Access Code: 621-958-646
Audio PIN: Shown after joining the meeting
Meeting ID: 621-958-646
Support Ticket Type * QuestionProblemFeature RequestServer TweakClient ChangeOther
First Name *
Last Name *
This request is urgent. Please contact me ASAP.
PO Box 380992
Birmingham, AL 35238