Consulting

Security Program
Development

Comprehensive Organizational Assessment

Employee Awareness and Concerns

Interviews and/or focus groups with frontline workers and key personnel

Online survey available for all employees

Paper survey (to be entered by client staff)

Confidential report and analysis for administration review

Personnel Policies review and revision

Review of existing policy and employee handbook insert

Policy/Procedures Development

Personnel Policy development

Employee Handbook Insert revision and development

Review and development of Threat Management procedures that oversee intervention, assessment and incident management.

A resource notebook of the process to engage in when an threat has been identified.

Summarized in flow chart format
Check list of security measures scaled to significance of threat

Reporting system for incidents and threats

Guidelines for workers to give direction in the prevention, response and management of misconduct issues.
Reporting system for workers to quickly and confidently report concerns.

Development of quick response flow charts for staff and managers to quickly respond to emergency incidents.

Workplace Violence Training

This is a brief outline of the subjects to be covered in the workshop.  The instruction will be provided through a combination of lecture, video presentation, group discussion and case study threat assessment table top exercise.

• Impact and Statistics: Prevalence and types of workplace violence
• Case studies and statistics specific to the client industry
• Workplace Threats: Co-worker; Domestic Violence; Client Hostility; Crime
• Threat Management: Review of procedure to determine validity and severity of an incident or threat
• Investigation process
• Legal concerns
• Incorporating facts into assessment grid for threat significance
• Organizational Response: How to respond effectively
• Reporting procedures
• Why employees don't make reports
• Threat assessment
• Security measures

Additionally, specific threats to workplace security will be addressed such as

• De-escalating hostile behavior: When a client becomes disrespectful or threatening. 
  The "profile" of a violent person - warning signs
  Angry clients - Empathy, customer service
  Inappropriate behavior - Setting limits
  Dangerous behavior - Protecting self and others

• Co-Worker / Employee Issues
  Warning signs of potentially violent employees
  Assessment and investigation measures of previous work experience

• Domestic Violence in the workplace
  Why it is a workplace issue: risk of violence and performance impact
  Identifying victims, approaching appropriately and offering effective support
  Community resources

Program development and workshops has been delivered for entities such as

• Society of Human Resource Managers
• American Society of Safety Engineers
• NC Emergency Management Association
• Charlotte Chamber of Commerce
• American Association of Occupational Health Nurses
• North Carolina Domestic Violence Commission
• North Carolina Primary Health Care Association